Shipment & Fees

All shipments will be shipped via DHL EXPRESS.
REVOFFICIAL.COM does not deliver to P.O. Boxes.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Please note that shipping outside of the EU could incur customs charges imposed by the Customer's national tax/customs authorities.

Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Shipment Date

REVOFFICIAL.COM ships worldwide using DHL.

Available Items:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer. We remind first-time Clients that REVOFFICIAL.COM can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

Estimated transit time after dispatch:

USA : Express Shipping: 2-3 business days, according to the final destination
Canada: Express Shipping: 2-3 business days, according to the final destination
Europe – European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
United Kingdom – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Latin America: Express Shipping: 3-4 business days
Asia and the Middle East: Express Shipping: 2-3 business days
Australia and Oceania: Express Shipping: 2-3 business days for major cities / 4-5 business days for remote areas
Africa: Express Shipping: 2-4 business days
Russian Federation: Express Shipping: 3-4 business days

REVOFFICIAL.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of REVOFFICIAL.COM.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26

Pre-order items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, REVOFFICIAL.COM will promptly inform and refund customers. REVOFFICIAL.COM will not be held responsible for a delay in shipment caused by circumstances beyond the control of REVOFFICIAL.COM that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods and
Pre-orderable items will be shipped right after items are available in stock.

Shipment Tracking

When the order is shipped, Clients receive an email from REVOFFICIAL.COM or the DHL specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or REVOFFICIAL.COM.

Successful Shipment Delivery

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. REVOFFICIAL.COM packages arrive in WHITE boxes with WHITE tape.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact CLIENTSERVICE@REVOFFICIAL.COM

When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.

If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.

Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by REVOFFICIAL.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the REVOFFICIAL.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.