TO PLACE AN ORDER ON REV IT IS NOT NECESSARY TO HAVE AN ACCOUNT. HOWEVER, WE ADVISE YOU TO PROCEED WITH THE REGISTRATION TO ACCESS A SERIES OF EXCLUSIVE SERVICES. CONSULT OUR CATALOGUE, SELECT A CATEGORY OR SUB-CATEGORY FROM THE NAVIGATION MENU OR ACCESS THE SELECTIONS PROPOSED ON OUR HOMEPAGE.

IF YOU WANT TO FIND A PARTICULAR ARTICLE, USE OUR [FILTERS] TO LIMIT THE NUMBER OF RESULTS OR USE THE SITE'S SEARCH BAR. ONCE YOU HAVE SELECTED THE ITEM, CHOOSE THE DESIRED COLOR AND SIZE OR MEASURE (IF NECESSARY) AND ADD IT TO YOUR SHOPPING BAG BY CLICKING ON [ADD].

AFTER ADDING THE FIRST ITEM TO THE SHOPPING BAG, THE INDICATED QUANTITY WILL CHANGE FROM 0 TO 1.

ONCE YOU HAVE COMPLETED YOUR PURCHASES, CLICK ON [CART] OR [CHECKOUT] TO PROCEED WITH THE FINALIZATION OF THE ORDER.

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. YOU MAY ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR REVOFFICIAL.COM ACCOUNT.
FOR MORE INFORMATION, PLEASE CONTACT OUR CUSTOMER SERVICE.

TO RECEIVE AN EMAIL NOTIFICATION WHEN AN ITEM IS BACK IN STOCK, USE OUR NOTIFY ME FEATURE ON THE ITEM'S PRODUCT PAGE, OR CONTACT OUR CLIENT SERVICE.

YOU MAY EXPERIENCE A FEW MINUTES' DELAY BETWEEN PLACING YOUR ORDER AND RECEIVING YOUR ORDER CONFIRMATION. IF YOU HAVE NOT RECEIVED AN ORDER CONFIRMATION WITHIN 24 HOURS, PLEASE CHECK YOUR SPAM INBOX.

IF YOU STILL HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE CONTACT OUR CLIENT SERVICES.

FOR ANY INFORMATION OR REQUEST FOR ASSISTANCE, CONTACT OUR CLIENT SERVICE.

RETURN TERMS AND CONDITIONS

THE CUSTOMER CAN RETURN THE ORDER, IN WHOLE OR IN PART, WITHIN 14 DAYS FROM THE DATE OF RECEIPT OF THE PACKAGE TO RECEIVE A REFUND.

THE ITEMS MUST BE RETURNED IN PERFECT CONDITION , WITH THE ORIGINAL LABELS AND PACKAGING AND ANY OTHER ACCESSORIES RECEIVED IN THE PACKAGE.

IMPORTANT : RETURNED ITEMS MUST NOT HAVE BEEN WORN, WASHED OR ALTERED IN ANY WAY. IN PARTICULAR, PLEASE NOTE THAT THE SOLES OF THE SHOES MUST NOT SHOW SIGNS OF USE AND THAT UNDERWEAR AND SOCKS CANNOT BE RETURNED FOR HYGIENIC REASONS. PERFUMES ALSO CANNOT BE RETURNED.

THE SECURITY SEAL ON THE ITEMS TO BE RETURNED MUST NOT BE CUT OR BROKEN.

RETURN INSTRUCTIONS

TO MAKE A RETURN, THE CUSTOMER MUST FILL IN THE APPROPRIATE RETURN FORM.

FOLLOWING THIS REQUEST, THE AUTHORIZATION EMAIL WILL BE SENT TOGETHER WITH THE DOCUMENTS NECESSARY FOR THE SHIPMENT.

RETURNS AUTHORIZED BY REVOFFICIAL.COM MUST BE SHIPPED FROM THE SAME ADDRESS TO WHICH THE ORDER WAS SENT.

REVOFFICIAL.COM RESERVES THE RIGHT TO REFUSE RETURNS THAT HAVE NOT BEEN AUTHORIZED OR SENT IN ACCORDANCE WITH THE RETURN POLICY. IN THESE CASES, REVOFFICIAL.COM CAN RETURN THE PACKAGE TO THE SENDER AT THE ORIGINAL SHIPPING ADDRESS.

ANY ACCEPTANCE OF AN UNAUTHORIZED OR NON-COMPLIANT RETURN IN ANY CASE INVOLVES A CHARGE EQUAL TO 10% OF THE VALUE OF THE RETURNED GOODS ON THE REFUND DUE.

RETURN COSTS

RETURN SHIPPING IS FREE FOR ITEMS PURCHASED AT FULL PRICE OR FOR DEFECTIVE ITEMS.

IN CASE OF RETURN OF DISCOUNTED ITEMS, THE FOLLOWING SHIPPING COSTS WILL BE APPLIED:

- ITALIA: €15

- EEC AND UK: €25

- EXTRA EEC (REST OF THE WORLD): €50

THESE COSTS, TOGETHER WITH ANY CUSTOMS DUTIES, WILL BE SUBTRACTED WHEN THE REFUND DUE IS ISSUED.

METHOD OF REFUND OF THE RETURN

THE RETURN REFUND TAKES PLACE ON THE SAME DAY OF RECEIPT OF THE PACKAGE AND ONLY AFTER THE QUALITY CONTROL OF THE RETURNED ITEMS.

PLEASE NOTE THAT THE REFUND IS ISSUED ONLY FOR THE AMOUNT OF THE ITEMS, THE SHIPPING COSTS ARE ALWAYS CHARGED TO THE CUSTOMER.

FOR ORDERS PAID BY CREDIT CARD, THE REFUNDED AMOUNT WILL BE AVAILABLE TO CUSTOMERS IN ABOUT 5 WORKING DAYS AND WILL STILL BE VISIBLE ON THE NEXT CARD STATEMENT. THE TIMING OF THE CREDIT MAY VARY ACCORDING TO THE BANK CIRCUIT OF THE CREDIT CARD USED.

FOR ORDERS PAID WITH PAYPAL AND ALIPAY THE AMOUNT WILL BE RETURNED TO THE ORIGINAL ACCOUNT.

THE REFUND WILL BE ISSUED IN THE SAME CURRENCY AS THE ORIGINAL PURCHASE. ANY DIFFERENCES IN THE AMOUNT DUE TO EXCHANGE RATE FLUCTUATIONS CANNOT BE REFUNDED.

IF YOU WISH TO CANCEL OR MODIFY AN ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN PLACED, WE ARE UNABLE TO GUARANTEE THAT THE PURCHASE CAN BE CANCELED OR CHANGED. IN ANY CASE, WE WILL DO OUR BEST TO SATISFY YOUR REQUEST.

IF YOU WISH TO PROCEED WITH THE RETURN OF AN ORDER RECEIVED, PLEASE FOLLOW THE INSTRUCTIONS INCLUDED IN THE SHIPMENT.

ONCE WE HAVE RECEIVED THE RETURNED ITEM, WE WILL PROCEED AS REQUESTED TO REFUND OR REPLACE IT.

WITH YOUR ACCOUNT, YOU CAN:

- TRACK YOUR ONLINE ORDERS
- ACCESS YOUR PURCHASE HISTORY
- MANAGE YOUR PERSONAL INFORMATION
- OPT IN OR OUT OF REV DIGITAL COMMUNICATION
- BENEFIT FROM OTHER EXCLUSIVE SERVICES

YOU CAN UPDATE AND MODIFY YOUR ACCOUNT INFORMATION BY CLICKING ON "EDIT" IN YOUR ACCOUNT.

TO DELETE YOUR REV ACCOUNT, PLEASE CONTACT OUR .

IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON "FORGOT YOUR PASSWORD?".

A NEW PASSWORD WILL BE SENT TO YOU BY EMAIL.

REVOFFICIAL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS: MASTERCARD®, VISA®, AMERICAN EXPRESS® OR PAYPAL®.

FOR MORE INFORMATION, DO NOT HESITATE TO CONTACT OUR CLIENTSERVICE@REVOFFICIAL.COM .

ALL TRANSACTIONS MADE ON REVOFFICIAL.COM ARE SECURE. IN ORDER TO PROTECT PERSONAL DATA AND PAYMENT DATA, REVOFFICIAL.COM USES THE SECURE SOCKET LAYER (SSL) ENCRYPTION SYSTEM. THE USE OF THIS TECHNOLOGY IS DENOTED BY THE PRESENCE OF A PADLOCK ICON IN THE ADDRESS BAR OF THE BROWSER IN USE AND THE WORDING "HTTPS" (WHERE "S" INDICATES "SECURE") IN THE URL OF THE WEBSITE. SSL TECHNOLOGY MAKES IT POSSIBLE TO ENCRYPT ALL DATA TRANSMITTED BY THE USER TO REV.COM AND VICE VERSA, MAKING IT INCOMPREHENSIBLE TO THIRD PARTIES.

REVOFFICIAL.COM ALLOWS USERS TO SAVE THEIR PAYMENT INFORMATION, BUT DOES NOT KEEP ANY CREDIT CARD INFORMATION. FOR THIS REASON, THE CVV CODE MUST BE ENTERED FOR EACH PURCHASE MADE.

REVOFFICIAL.COM USES 3D SECURE, AN ADDITIONAL SECURITY PROTOCOL FOR PAYMENTS MADE WITH VISA®, MASTERCARD® AND AMERICAN EXPRESS® CARDS WHICH USE THIS TECHNOLOGY. THE CREDIT CARDS IN QUESTION USE THE 3D SECURE SERVICES “VERIFIED BY VISA®”, “MASTERCARD® SECURECODE” AND “AMERICAN EXPRESS SAFEKEY®” RESPECTIVELY.

OUR PAYMENT DEPARTMENT CARRIES OUT REGULAR ANTI-FRAUD CHECKS BEFORE APPROVING ANY TRANSACTION AND IF NECESSARY, WILL CONTACT YOU FOR MORE INFORMATION BEFORE CONFIRMING THE ORDER.

CARDS AND OTHER PAYMENT METHODS ARE NOT DEBITED UNTIL AN ORDER HAS BEEN ACCEPTED AND SHIPPED.

HOWEVER, YOUR CREDIT CARD OR PAYMENT METHOD MAY INDICATE A RESERVE AMOUNT AS SOON AS THE ORDER IS PLACED.

AT THIS TIME, WE ACCEPT ONLY ONE FORM OF PAYMENT PER ORDER.

IF YOUR CREDIT OR DEBIT CARD OR OTHER PAYMENT METHOD HAS BEEN DECLINED, PLEASE MAKE SURE THAT THE PAYMENT INFORMATION THAT YOU ENTERED IS CORRECT.

IF THE INFORMATION IS CORRECT, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT PROVIDER.

IF YOU HAVE SAVED YOUR PAYMENT INFORMATION TO YOUR REVOFFICIAL.COM ACCOUNT, WE RECOMMEND THAT YOU:

- CHECK THAT THE SELECTED CARD OR METHOD OF PAYMENT HAS NOT EXPIRED
- ENSURE THAT THE BILLING ADDRESS MATCHES THE PAYMENT METHOD'S.YOU CAN EDIT PAYMENT INFORMATION BY CLICKING 'UPDATE BILLING ADDRESS' AND FOLLOWING THE INSTRUCTIONS
- ENSURE THAT YOU HAVE SUPPLIED A CORRECT 3- OR 4-DIGIT SECURITY NUMBER FOR THE PAYMENT METHOD.

REVOFFICIAL.COM REQUIRES THIS INFORMATION AT EACH PAYMENT, EVEN IF YOU HAVE ALREADY SAVED YOUR CREDIT CARD DETAILS.

All shipments will be shipped via DHL EXPRESS. REVOFFICIAL.COM does not deliver to P.O. Boxes.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise. All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.

Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Countries served as DDP: AUSTRALIA, CANADA, CHINA, JAPAN, SOUTH KOREA, UK and USA.

Australia

FREE FOR ORDERS OVER €600

Express shipping cost is 45 €

Prices shown on the website for Australia are duty and tax fees included. The parcel will be delivered with no further costs.

Canada

FREE FOR ORDERS OVER €600

Express shipping cost is 25 €

Prices shown on the website for Canada are duty and tax fees included. The parcel will be delivered with no further costs.

China

FREE FOR ORDERS OVER €600

Express shipping cost is 40 €

Prices shown on the website for China are duty and tax fees included. The parcel will be delivered with no further costs.

European Countries

FREE FOR ORDERS OVER €600

Express shipping cost is 20 €

Countries included: member countries of the EU. Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Japan

FREE FOR ORDERS OVER €600

Express shipping cost is 40 €

Prices shown on the website for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Russia

FREE FOR ORDERS OVER €600

Express shipping cost is 45 €

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us.

REVOFFICIAL.COM cannot be held responsible for delays in shipment which may result from packages being stopped and checked by Borders & Customs Agencies.

Please keep in mind that jewelry (including fashion jewelry), fine jewelry, and fur are prohibited for import into Russia.

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

South Korea

FREE FOR ORDERS OVER €600

Express shipping cost is 40 €

Prices shown on the website for South Korea are duty and tax fees included. The parcel will be delivered with no further costs.

UK

FREE FOR ORDERS OVER €600

Express shipping cost is 25 €

Prices shown on the website for UK are duty and tax fees included. The parcel will be delivered with no further costs.

USA

FREE FOR ORDERS OVER €600

Express shipping cost is 25 €

Prices shown on the website for United States of America are duty and tax fees included. The parcel will be delivered with no further costs.

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).

Rest Of World

FREE FOR ORDERS OVER €600

Express shipping cost is 50 €

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

Shipment Date

REVOFFICIAL.COM ships worldwide using DHL.

Available Items:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion. During sales or special promotions, processing times may be longer. We remind first-time Clients that REVOFFICIAL.COM can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

Estimated transit time after dispatch:

USA : Express Shipping: 2-3 business days, according to the final destination Canada: Express Shipping: 2-3 business days, according to the final destination Europe – European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas Europe – Non-European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas United Kingdom – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas Latin America: Express Shipping: 3-4 business days Asia and the Middle East: Express Shipping: 2-3 business days Australia and Oceania: Express Shipping: 2-3 business days for major cities / 4-5 business days for remote areas Africa: Express Shipping: 2-4 business days Russian Federation: Express Shipping: 3-4 business days

REVOFFICIAL.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of REVOFFICIAL.COM.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1 January 6 Easter and Easter Monday April 25 May 1 June 2 August 15 November 1 December 8 December 25 December 26

When the order is shipped, Clients receive an email from REVOFFICIAL.COM or the DHL specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or REVOFFICIAL.COM.

On REVOFFICIAL.COM you can Pre-Order items that have an expected shipment date in the coming months.

The expected shipment date indicated is the confirmed date given to REVOFFICIAL.COM by the supplier. If using a Credit Card or PayPal, the full price will be deducted the same day in which the order is placed.

REVOFFICIAL.COM is not responsible for changes to the delivery date, cancellations or modifications of Pre-Order items caused by supplier production changes.
If a Pre-Order item can no longer be sold, the amount payed will be refunded using the original payment method.

Pre-Order items will be shipped as soon as they are available.

FOR PRE-ORDERS, THE COUNTRY ENTERED IN THE DELIVERY ADDRESS CANNOT BE CHANGED FOR ANY REASON.

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. REVOFFICIAL.COM packages arrive in WHITE boxes with tape.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact CLIENTSERVICE@REVOFFICIAL.COM

When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.

If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.

Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by REVOFFICIAL.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the REVOFFICIAL.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy.

These fees will be deducted from any eventual reimbursement.

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL NOTIFYING YOU THAT YOUR ORDER HAS BEEN PLACED.
AT THIS TIME, THE ORDER STATUS IN YOUR ACCOUNT IS "SUBMITTED".

SOME ORDERS REQUIRE ADDITIONAL VALIDATION.
ONCE YOUR ORDER HAS BEEN APPROVED, ITS STATUS IN YOUR ACCOUNT CHANGES TO "CONFIRMED".

ONCE YOUR ORDER HAS BEEN DELIVERED, YOU WILL RECEIVE AN EMAIL CONFIRMATION AND AN INVOICE.

If for any reason Clients are not satisfied with an order, the items can be returned for a Size/color Exchange or Refunded within 14 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.

Return Instructions
To request a return write an email to CLIENTSERVICE@REVOFFICIAL.COM with the order number and the items to return and the desired type of return. Once completed, REVOFFICIAL.COM will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.

The return shipment is FREE when shipped using the courier provided by REVOFFICIAL.COM.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.

Returns must be shipped within 14 days of the order’s delivery date.

Types Of Returns
Size/Color Exchange
Items can be exchanged once and only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.

RETURNS DESTINED FOR REVOFFICIAL.COM MUST BE SHIPPED FROM THE COUNTRY WHERE THE ORDER WAS ORIGINALLY DELIVERED. YOU MUST ALWAYS ATTACH THE ORIGINAL RETURN FORM.

RETURNED ITEMS MUST NOT HAVE BEEN USED AND MUST HAVE ALL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS PRESENT UPON RECEIPT.

DAMAGED, WORN, DIRTY OR ALTERED ITEMS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER.

Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

REFER TO THE "TERMS AND CONDITIONS" APPLICABLE IN YOUR COUNTRY.

REV WILL DO EVERYTHING POSSIBLE TO ENSURE A PROMPT REFUND. RETURN REQUESTS WITH REFUND ARE PROCESSED WITHIN 14 DAYS FOLLOWING THE CANCELLATION OF THE ORDER.

A CONFIRMATION EMAIL WILL BE SENT TO YOU AS SOON AS WE HAVE PROCESSED YOUR REQUEST AND ARRANGED FOR THE RELEVANT AMOUNT TO BE CREDITED.

REFUNDS CAN ONLY BE CREDITED TO THE PAYMENT METHOD USED AT THE TIME OF PURCHASE.

Images and descriptions of each product are available online, as well as a size chart to help in choosing the correct size.

For more information, or to request additional measurements for a specific size, please contact CLIENT SERVICE.